Privacy Policy
We value the personal relationship we have with you. We know you are trusting us to help and support you in your personal and work goals. We will only ask for the data we absolutely need to provide you with products and services. You can find out more about what data we collect, how we use it, how long we retain it and when we might need to disclose it below.
Our website
Some of our pages ask you to provide your contact details. This is your personal data, and you have the right to opt out of giving us this data at any time.
Controller
Pennine ACT is the data controller in this privacy policy which may also refer to “we”, “us” or “our”.
We’re registered with the Information Commissioner’s Office (ICO). Our reference number is C1367567.
We’re happy to answer any questions about our privacy policy including any request to exercise your legal rights.
Contact details
You can contact us by emailing letstalk@pennineact.com or calling 0773 0367919 or 0779 5123652.
Changes to our privacy policy
Our privacy policy is reviewed regularly. We will make any changes directly on our website and will highlight the changes on this page. Our privacy policy was last updated January 2024.
Third-party links
Our website contains links to our trusted partners and third-party websites. By clicking on these links, you may be allowing a third party to collect data about you. Whilst we are very careful about who we partner with and recommend to our clients, we are not responsible for the safety or security of other websites. We recommend you read their privacy policies before accessing any content.
Your data
Personal data is any data which enables a person to be identified. We may collect, use, and store the following personal data about you:
Identity - first name, last name, title.
Contact - billing address, delivery address, email address, telephone number, social media accounts.
Financial - bank account and card details.
Transactions - records of payments to and from yourself.
Technical - IP Address, browser type and version, location, operating system, and platform
Social - any public mentions you make of Pennine ACT on your social media accounts
Choosing not to provide personal data
Some data collection is essential for us to provide you with our services. If you decide not to provide your data, we may not be able to fulfil your requirements or enter a contract with you. If this is the case, we may have to cancel any booking you’ve made and we’ll notify you accordingly.
How we collect your data
We collect your personal data when you:
Send us an email
Complete a contact form.
Interact with us on social media.
Visit our website (if your browser is set to allow cookies)
How we use your data
We only use your data to:
fulfil the contract we have with you.
communicate with you about your appointment or booking.
arrange a meeting.
provide any training materials or information to support the services we provide.
comply with the law (eg. if documents were requested by HMRC).
issue invoices for payment.
seek feedback (including testimonials) on the services we’ve provided.
Cookies
This is your choice. Most web browsers automatically accept cookies, but you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, our website may not function properly.
Disclosure of personal data
We will only share your personal data outside of Pennine ACT for:
Finance processing via our secure accounting software.
Data retention
We will hold your personal data for a maximum of 3 years unless you request that we remove it before then.
If you’ve provided us with any business data, this will be destroyed securely within 3 months of completion of the contract.
How to access your personal data
If you’d like to access your personal data, you can send your subject access request to letstalk@pennineact.com.
We will acknowledge receipt of your request and respond within one month.